Terms of service

Hello!

We are pleased that you have visited the legal documents section of our Online Store. Here you will find information that will help you shop online calmly and consciously.

We ensure that the shopping rules are clear and transparent, and that your rights are respected at every stage of the purchasing process.

If you have any questions regarding how the Store operates or about the products offered, we remain at your disposal.

Contact details:
+48 726 196 245
+48 530 570 233

hey@dreamly.store

Dreamly Sp. z o.o. ul. Paniowicka 1A lok. 5 54-107 Wrocław

ONLINE STORE TERMS AND CONDITIONS
DREAMLY.STORE

§ 1. GENERAL PROVISIONS

In this part of the Terms and Conditions, we present our company, indicate the simplest ways to contact us, and explain the meaning of key terms used in the further part of the document.

The Online Store is available at: https://dreamly.store /, as well as via its subdomains.
The Online Store is operated by: Dreamly Sp. z o.o., with its registered office in Wrocław at ul. Paniowicka 1A lok. 5, 54-107 Wrocław, registered in the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register under KRS number: 0001173788, NIP: 8943260871, REGON: 54176261000000, BDO: 000683036, share capital: PLN 5,000.00 (hereinafter: the Seller).

3. Contact with the Online Store is possible:

a) via e-mail: hey@dreamly.store;

b) via telephone: +48 530 570 233 (call center open from 9:00 to 17:00, Monday to Friday, excluding public holidays);

c) using the correspondence address: Dreamly Sp. z o.o., ul. Paniowicka 1A lok. 5, 54-107 Wrocław;

d) via the contact form available in the Online Store.

4. The communication channels above also constitute the contact point for recipients of services within the meaning of the provisions of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC.

5. The Seller designates a contact point for state authorities, the European Union, and the European Board for Digital Services for the purposes of applying Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (hereinafter: the DSA) at the e-mail address: hey@dreamly.store. The languages applicable for contact are Polish and English.

Acceptance of the Terms and Conditions is voluntary, but necessary in order to use selected functions of the Online Store (e.g., to make a purchase).
The Terms and Conditions are made available free of charge in the Online Store in a manner enabling Users to:

a) familiarize themselves with its content,

b) preserve its content by printing it out or saving it on a durable medium, e.g. downloading it in PDF form,

c) familiarize themselves with both the currently binding version and previous versions.

DEFINITIONS. Whenever the following capitalized terms are used in the further part of the Terms and Conditions, they shall be understood as having the meaning set out below, unless the context clearly indicates otherwise:

a) PROMOTIONAL CAMPAIGN – special terms and conditions for the sale of Products or the provision of services, proposed by the Seller for a specified time, which the Customer may use on the terms specified therein, such as, for example, a reduction of the Price for a Product or a Promotional Set. Details of a Promotional Campaign are governed by the Promotional Campaign Terms and Conditions, in accordance with information provided within the Online Store. Where a Promotional Campaign applies, the provisions of the Promotional Campaign Terms and Conditions shall prevail over the provisions of these Terms and Conditions.

b) CUSTOMER SERVICE OFFICE (BOK) – the Customer Service Office of the Online Store, which provides information regarding the business conducted by the Online Store, including offered Products and the fulfilment of Orders.

c) PRICE – the amount in Polish zloty constituting the gross remuneration (including tax) due to the Seller for the transfer of ownership of the Product to the Customer pursuant to the Sales Agreement, and any other related services, if the Customer expresses such will.

d) CUSTOMER – (1) a natural person; or acting through an authorized person (2) a legal person; or (3) an organizational unit without legal personality to which the law grants legal capacity; having full legal capacity. If the Customer is a natural person with limited legal capacity, they undertake to obtain legally effective consent of their statutory representative to conclude the Service Provision Agreement/Sales Agreement and to present such consent at any request of the Seller.

e) CONSUMER – a natural person performing a legal act with an entrepreneur that is not directly related to their business or professional activity, within the meaning of Article 22(1) of the Act of 23 April 1964 – the Civil Code.

f) CUSTOMER ACCOUNT – an Electronic Service; a set of resources in the Seller’s ICT system, designated by an individual name (Login), enabling the Customer to use additional functionalities of the Online Store. The Customer gains access to the Account using the Login and a one-time password sent to the provided e-mail address. The Customer logs in to their Account after registering in the Online Store. The Account enables saving and storing information on the Customer’s address data for shipping Products, access to Order history, and other services made available by the Seller.

g) CART – an Electronic Service made available to every Customer using the Online Store, consisting in enabling them to easily place an Order for one or more Products, occasionally enter discount codes reducing the Price under the terms set out in separate Promotional Campaign Terms and Conditions, and display a summary of the Price of individual Products and all Products in total (including any shipping costs). The Cart also enables determining and modifying order data, in particular: the quantity of Products, delivery address, delivery method, and payment method. As part of the Cart service, the Seller may send the Customer an e-mail about products remaining in the Cart or an unsuccessful / rejected by the payment intermediary transaction (transactional e-mail). The messages referred to above are transactional information and do not constitute commercial information within the meaning of separate provisions. The Cart collects the Customer’s offers to conclude a Sales Agreement, i.e. within one Order it is possible to submit more than one offer to conclude a Sales Agreement.

h) LOGIN – the Customer’s username provided in the Online Store when creating a Customer Account.

i) NEWSLETTER – an Electronic Service enabling all subscribed persons to receive periodic information about the Online Store, in particular about Products, current activities, marketing campaigns and Promotional Campaigns, to the e-mail address provided by the User, with their explicit consent.

j) PRODUCT – a movable item available in the Online Store that is the subject of a Sales Agreement between the Customer and the Seller, for payment of the Price. The Product constitutes goods within the meaning of Article 2(4a) of the Act of 30 May 2014 on consumer rights.

k) ENTREPRENEUR–CONSUMER – a Customer who is a natural person concluding an agreement directly related to their business activity, where the content of that agreement indicates that it is not of a professional nature for them, resulting in particular from the subject of the business activity performed, disclosed pursuant to the provisions on the Central Registration and Information on Business (CEIDG).

l) TERMS AND CONDITIONS – this document specifying, inter alia, the rules for concluding Sales Agreements and the rules for providing and using services made available by the Seller via the Online Store to Users and Customers. The Terms and Conditions set out the rights and obligations of the User, including the Customer, as well as the Seller. With respect to services provided electronically, these Terms and Conditions constitute the terms and conditions referred to in Article 8 of the Act of 18 July 2002 on providing services by electronic means.

m) ONLINE STORE – an online sales service operated by the Seller in the Polish language.

n) PRODUCT PAGE – a page in the Online Store where detailed information about the Product is presented.

o) CONTENT/CONTENTS – textual, graphic, or multimedia elements (e.g., information about Products, Product photos, promotional videos, descriptions, comments), including works within the meaning of the Act on copyright and related rights, as well as images of natural persons, which are posted and disseminated within the Online Store by, respectively, the Seller, the Seller’s contractors, the Customer, or another person using the Online Store.

p) SALES AGREEMENT – a sales agreement within the meaning of the provisions of the Civil Code, concerning the sale by the Seller to the Customer of a Product for payment of the Price increased by any additional fees, including shipping costs, the terms of which are specified in particular in these Terms and Conditions. The Sales Agreement is concluded between the Customer and the Seller using distance communication means, after acceptance of the Order by the Seller under the terms set out in these Terms and Conditions. The Sales Agreement specifies in particular the Product, its main features, the Price, shipping costs, and other material terms. Each Product is the subject of a separate Sales Agreement. For objective (substantively justified) reasons, the Seller may reserve, within the functionalities of the Online Store, the conclusion of only one Agreement for several Products due to the direct relationship between the Products – e.g., a Promotional Set – according to the Promotional Campaign Terms and Conditions.

q) SERVICE PROVISION AGREEMENT – an agreement for the provision of an Electronic Service. The Agreement is concluded between the Customer and the Seller using distance communication means under the terms set out in these Terms and Conditions.

r) ELECTRONIC SERVICE – provision of services by electronic means within the meaning of the Act of 18 July 2002 on providing services by electronic means, by the Seller to the Customer via the Online Store, in accordance with the Service Provision Agreement. To the extent that services are provided by entities cooperating with the Seller, relevant provisions regarding the rules for using such services are contained in the terms and conditions governing the provision of services by those entities.

s) VISITOR – a natural person browsing the resources of the Online Store without the need to create a Customer Account and make a purchase.

t) USER – any natural person using the Online Store, including in particular a Consumer, an Entrepreneur–Consumer, and a person who browses Content or uses Electronic Services, regardless of whether they have concluded a Sales Agreement.

u) ORDER – the Customer’s declaration of intent expressing a direct will to conclude a distance Sales Agreement, submitted using distance communication means, specifying the Product(s) in respect of which the Customer submits an offer to conclude a Sales Agreement, and the Customer’s data necessary for the possible conclusion and performance of the Sales Agreement. An Order for each Product will be treated as an independent Customer offer to conclude a Sales Agreement (a technical facilitation). During a Promotional Campaign, for objective reasons, the Seller may, within the functionalities of the Online Store, make the conclusion of one Sales Agreement for several Products within a Promotional Set conditional due to the direct relationship between the Products. One number may be assigned to the Order, and all offers will be processed in parallel. Acceptance of the Order means conclusion of the Sales Agreement.

§ 2. RULES FOR USING THE ONLINE STORE

In the rules for using our Store, we explain what minimum technical requirements you must meet in order to use its functionalities without problems.

The minimum technical requirement for using the Online Store is having:

a) an internet browser that is currently supported by the manufacturer, in particular one of the following: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, or another browser with comparable technical parameters, in a version updated and supported by the manufacturer;

b) a device with internet access (e.g., a phone or laptop);

c) an active e-mail address, to use certain functionalities of the Online Store.

The Seller does not guarantee that use of the Online Store will be uninterrupted or free of technical errors. The Seller may temporarily limit or suspend access to the Online Store for technical, legal, or security reasons. Where possible, it will inform Users in advance, and interruptions will not affect the fulfilment of placed Orders.
The Seller is not responsible for the content and materials of other services and portals to which the Customer may be redirected by using links posted in the Online Store (e.g., courier companies or payment operators).

§ 3. SERVICES AND ELECTRONIC SERVICES IN THE ONLINE STORE

In the third part, we present the services and electronic services available in our Store. An Electronic Service includes, for example, the Cart or the Newsletter. We explain how to submit a complaint regarding Electronic Services.

The Seller provides, via the Online Store, the following services and Electronic Services to Users, including Customers, which as a rule do not require payment of the Price:

a) maintaining a Customer Account, if registered;

b) enabling Customers to place Orders and conclude Sales Agreements, under the terms set out in these Terms and Conditions;

c) presenting Customers with advertising content tailored to their interests;

d) enabling Customers to use the Cart services;

e) enabling adding reviews of purchased products;

f) enabling browsing Content posted within the Store, including marketing content, in accordance with applicable law;

g) enabling contact via the contact form;

h) enabling subscription to the Newsletter.

Customer Account

In addition, the Seller provides the following services via the Online Store to Customers who have created a Customer Account:

a) maintaining the Customer’s session after logging into the Account (via the browser);

b) storing and making available to the Customer, via the Account, the Order history;

c) enabling changing Customer data within the Customer Account;

Use of the Account is possible after the Customer completes the following steps jointly:

a) completing the registration form by providing an e-mail address, accepting the provisions of these Terms and Conditions and the Privacy Policy;

b) receiving an e-mail with a one-time access password for the Customer Account, which confirms successful creation of the Customer Account, and then entering it in the designated field of the Online Store.

The Service Provision Agreement is concluded when the Customer receives confirmation of the Customer Account registration sent by the Seller to the e-mail address provided by the Customer. The Account is provided free of charge for an indefinite period. The Customer may, at any time and without stating a reason, delete the Account (resign from the Account) by sending an appropriate request to the Seller (e.g., using the communication means described in § 1(3) of the Terms and Conditions) or via the functionalities within the Customer Account.

Cart

Use of the Cart begins when the User adds the first Product to the Cart.
The Cart is a service provided free of charge for the period during which the User’s Cart contains Products that have not been purchased. When an order is placed and effectively paid, the provision of the service ends.
The Customer may independently correct the entered data in the “Cart” panel by adding or removing an item from the Cart. Removing a given item may automatically remove another item from the Cart due to the direct relationship between the Products. The Cart also enables determining and modifying order data, in particular: delivery address, invoice data, delivery method, and payment method.

The Newsletter service consists in delivering to Users subscribed to it (Service Recipients), who have provided the Seller (Service Provider) with their e-mail address, electronically, including via automated sending systems, commercial information concerning the products and services of the Seller and the Seller’s partners, including in particular information on their current offer, promotions, discounts, and marketing campaigns (e-mail marketing).
Use of the Newsletter service is possible after the User completes the following steps:

a) providing at least their e-mail address in the designated field in the Online Store or selecting the appropriate checkbox to receive commercial information by e-mail;

b) accepting the provisions of these Terms and Conditions (including additionally by clicking the activation link sent by the Seller to the e-mail address provided by the Service Recipient) and confirming that they have read the Privacy Policy. The Service Provider may also provide other ways of accepting the provisions of the Terms and Conditions.

10. The Newsletter service is provided for an indefinite period.

11. The Service Recipient may, at any time and without stating a reason, unsubscribe from the Newsletter service (resign from the service), in particular by requesting cessation of the Newsletter service to the contact details provided in § 1(3) of the Terms and Conditions or by clicking the deactivation link contained in the e-mail sent to the Service Recipient as part of the Newsletter service.

12. The Seller may terminate the Newsletter service agreement at any time with one month’s notice for important reasons, understood as (closed catalogue):

a) change in legal provisions regulating the provision of services by electronic means by the Seller affecting the mutual rights and obligations specified in the Newsletter service agreement, or change in interpretation of the above legal provisions as a result of court judgments, decisions, recommendations, or guidelines of competent offices or authorities;

b) change in the method of providing services caused solely by technical or technological reasons (in particular, updating the technical requirements indicated in these Terms and Conditions);

c) change in the scope of services to which the provisions of the Terms and Conditions apply, by introducing new functionalities or services covered by the Terms and Conditions, modifying them, or withdrawing existing ones by the Service Provider.

13. The Service Provider sends its statement within the scope specified in the section above to the e-mail address provided by the Service Recipient when registering for the Newsletter service.

14. The Seller may terminate the Service Recipient’s Newsletter service agreement with seven days’ notice or refuse further right to use the Newsletter service, and may also limit their access to part or all of the content referred to above, for important reasons, i.e., in the case of a gross violation of these Terms and Conditions by the Service Recipient, i.e., in situations where the Service Recipient (closed catalogue): uses the Newsletter in a manner inconsistent with applicable law and infringing third-party rights, inconsistent with the provisions of the Terms and Conditions, and inconsistent with accepted customs and principles of social coexistence, in particular provides unlawful content.

Information on ranking of offers

15. Products presented in lists in the Online Store are displayed in a certain order.
This order is set manually by the Seller (e.g., based on current marketing campaigns, promotions, or business decisions) and is not adjusted to the individual characteristics, behavior, or preferences of the User.

16. The Online Store does not use automated tools or profiling algorithms to personalize search results or the order of presented Products.

Complaints regarding Electronic Services

17. Complaints related to the provision of Electronic Services may be submitted in any form. It is recommended to use the communication means indicated in § 1(3) of the Terms and Conditions.

18. A sample complaint form is available under the content of the Terms and Conditions.

19. The Seller shall respond to the complaint immediately, no later than within 14 days from the date of submission.

§ 4. CONDITIONS FOR PLACING ORDERS AND CONCLUDING THE SALES AGREEMENT

This is a very important part of the Terms and Conditions, where we explain how you can purchase our Products, i.e., place an Order, and then conclude a Sales Agreement.

Information presented in the Online Store constitutes only an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, addressed by the Seller to Users, including Customers, and not an offer within the meaning of the Civil Code.
The main features of the performance, taking into account the subject of the performance and the means of communication with the User, are specified on the Product Page or in another manner appropriate for a given Product within the Online Store. If the Product does not have certain features, properties, or functions (e.g., it is a defective product), the Seller will clearly inform the User of this before the User places the Order.
As part of developing Products or services available in the Online Store and due to their specificity, the Seller may introduce restrictions regarding the ways of placing Orders for certain Products. If several Orders are placed simultaneously and at least one of them is subject to the restriction referred to above, this may affect the availability of Order placement methods also for the remaining Orders.
The Sales Agreement between the Customer and the Seller is concluded after the Customer has previously placed an Order.

Placing Orders

The Seller enables the User to place an Order via the Online Store in the following manner, in order:

a) the Customer adds the selected Product (or Products) to the Cart and then proceeds to the order form (purchase path);

b) the Customer who is logged into their Customer Account confirms in the order form the validity of the data necessary to place the Order.

c) the Customer who does not have a Customer Account must independently complete the order form to the extent necessary to place the Order. The following Customer data must be provided in the form: first and last name, address (street, house/apartment number, postal code, city, country), e-mail address, contact phone number, and data relating to the Sales Agreement: place and method of delivery of the Product(s).

d) In the case of Customers who are not Consumers, it is also necessary to provide the company name and NIP number. In the case of Entrepreneur Customers, the Seller may request the Entrepreneur’s PKD numbers.

e) In each case, providing outdated or untrue data when completing the order form may prevent fulfillment of the Order and conclusion of the Sales Agreement.

f) When completing the Order form, you must choose the method of payment of the Price and specify the delivery method of the Product if it is subject to shipment.

g) The Customer submits the Order to the Seller (makes an offer). In the case of a Customer who does not have an Account and has not previously accepted the Terms and Conditions, acceptance of the Terms and Conditions and reading the Privacy Policy are required.

h) Depending on the selected payment method for the Order, the Customer may be redirected to external pages of a payment service provider in order to make payment, or to provide data in order to purchase in installments or under deferred payment.

In response to the Order, the Seller promptly sends the Customer an automatic message to the e-mail address provided by the Customer for this purpose, confirming receipt of the Order.
After verifying the Order, without undue delay, the Seller sends the Customer an e-mail message to the provided e-mail address with:

i. confirmation of acceptance of one or more individual offers for Products submitted within the Order and confirmation of conclusion of the Sales Agreement (acceptance of the Order for the Products indicated in the message); or

ii. information about the inability to accept all offers for Products submitted within the Order, e.g., due to lack of payment.

The Sales Agreement is concluded when the offer(s) from the Order are confirmed, i.e., when the Customer is sent the e-mail message referred to above, within the scope of the Products indicated therein.

9. Placing an Order means consent to receive a receipt / invoice, corrective invoice, and duplicates of these documents in electronic form to the indicated e-mail address. Together with confirmation of the Order, the Seller sends the receipt / invoice. At the same time, the Customer declares that they will receive the above electronic invoices at the e-mail address provided by them.

As of 1 April 2026, a Customer who is an Entrepreneur (who provided a NIP number in connection with the Order) will receive invoices via the National e-Invoicing System (Krajowy System e-Faktur, hereinafter: KSeF). Irrespective of the above, the Customer will additionally receive a visualization of the invoice at the e-mail address. If sending the invoice via KSeF is impossible, e.g., due to a standard outage, the invoice will be delivered after the outage is removed.
If it is not possible to accept all or some of the offers submitted within the Order, the Customer Service Office (BOK) will contact the Customer in order to:

a) inform the Customer about the inability to accept all offers submitted within the Order; or

b) confirm the Customer’s will to fulfill the Order in the part in which the Seller agreed to accept the offers to conclude the Sales Agreement.

If the Customer does not accept any of the solutions described above, they may cancel the placed Order in full (within the scope of all offers), which does not prejudice their right to withdraw from the contract. Cancellation of the Order by the Customer releases the Seller from the obligation to continue fulfilling it. In the event of cancellation of the Order, the following point applies accordingly.
If it is not possible to accept the offer(s) submitted within the Order, the Sales Agreement is not concluded with respect to the Products indicated by the Customer Service Office (BOK), and the Seller shall promptly, no later than within 14 days, refund to the Customer the payments made by them, to the extent to which the Sales Agreement was not concluded.
Regardless, the Seller may inform the Customer about the status of the Order, in particular by sending messages to the e-mail address provided by the Customer, SMS, or by contacting them by phone.
The Seller strives to ensure availability of all Products and performance of the Sales Agreement. If performance is impossible in extraordinary or unforeseen situations, and in other situations specified by law, relevant provisions of the Civil Code may apply, including Articles 493–495 of the Civil Code, in particular regarding the obligation to promptly refund the performance to the Consumer.
The total value of the Order includes the Price, shipping costs, and any other costs of optional paid services chosen by the Customer. The Customer is informed about the total price including taxes of the Product, as well as delivery costs and other costs, and where the amount of such fees cannot be determined – about the obligation to pay them, before placing the Order and before concluding the Sales Agreement.
Promotional Campaigns in force in the Online Store do not combine, unless the provisions of a Promotion expressly state otherwise.
Within the Online Store, the Seller offers only Products that meet the requirements set out in Regulation (EU) 2023/988 of the European Parliament and of the Council of 10 May 2023 on general product safety, amending Regulation (EU) No 1025/2012 and Directive (EU) 2020/1828 and repealing Directive 2001/95/EC of the European Parliament and of the Council and Council Directive 87/357/EEC (hereinafter: the GPSR) and other relevant provisions on product safety. The Seller indicates on the Product Page data about the Product and its manufacturer, in particular:

a) the first and last name or name, registered trade name, or registered trademark of the manufacturer and the postal and electronic address at which they can be contacted;

b) where the manufacturer does not have a place of residence or registered office in the European Union – the first and last name or name, the postal and electronic address of the person responsible for the Product’s safety on their behalf;

c) information enabling identification of the Product, including its image, type, and other product identifiers; and

d) any warnings or safety information that should be placed on the Product or its packaging, or included in an accompanying document, in accordance with the GPSR or applicable Union harmonisation legislation.

In case of doubts regarding the above data or other matters related to Product safety, the Customer may ask a question in any form using the contact details indicated in § 1(3) of the Terms and Conditions.
If it is found that a sold Product does not meet the requirements set out in the GPSR or other product safety regulations, the Seller reserves the right to contact the Customer in order to inform about this fact, provide relevant statements, or retrieve the Product.

§ 5. METHODS AND DEADLINES FOR PAYMENT FOR THE PRODUCT

We are flexible – our Store offers various payment methods. Check how you can pay for your Order.

The Seller makes available to the Customer various payment methods for the Order through trusted payment intermediaries:

a) electronic payments (e.g., BLIK);

b) payment card payments;

c) deferred payments;

d) installment payments;

The currently available payment methods are specified in the Online Store and presented before the Customer places the Order and before concluding the Sales Agreement. Available payment methods may depend on the delivery method chosen by the Customer or the features of the Product. Available payment methods may change when several Orders are placed simultaneously, in particular due to the Products covered by them.
If the Seller does not receive the Customer’s payment, the Customer Service Office (BOK) may contact the Customer to remind them of the payment and abandoned cart, including by sending an e-mail (transactional e-mail). If within 2 days from placing the Order the payment is not posted or confirmed by the payment operator, the Seller may request payment from the Customer, setting an additional period of 2 days. After ineffective lapse of the additional period, the Order is cancelled and the Sales Agreement is not concluded.
The Customer may also cancel the Order until they receive the message about shipment of the Order without consequences, by contacting the Seller through the Customer Service Office (BOK), which does not prejudice their right to withdraw from the contract.

§ 6. COST, METHODS, AND DELIVERY TIME OF THE PRODUCT

Product delivery is a very important part of fulfilling the Order. We strive to deliver the product to you as quickly as possible.

Delivery of the Product takes place via an external company – a postal operator (e.g., a courier company or a company providing pick-up at a point), selected by the Customer when placing the Order.
Delivery of the Product to the Customer is paid, unless the Customer placed an Order with free delivery after meeting the free delivery criteria or during a Promotional Campaign for free delivery. Current delivery costs are indicated to the Customer before placing the Order and concluding the Sales Agreement.
Available delivery methods may depend on the payment method chosen by the Customer or the features of the Product. Available delivery methods may change when several Orders are placed simultaneously, in particular due to the Products covered by them.
Delivery is carried out as efficiently as possible from the date of Order confirmation within the period indicated on the Product Page. The total delivery time of the ordered Product consists of:

a. the time of preparing the order for shipment by the Seller (up to 4 business days from the date of Order confirmation by the Seller). In the case of ordering several Products, the Order will be handed over for delivery after preparing the Product with the longest preparation time;

b. and the delivery time by the selected courier company or other postal operator. Shipping time depends on the type of ordered Product and the delivery times of the given courier company or other postal operator.

In extraordinary situations, the delivery time may be extended, of which the Seller will inform the Customer (e.g., sale period, holiday period, unforeseen circumstances such as outbreak of a pandemic). In such a case, the Seller will promptly inform the Customer about the new expected date and enable withdrawal from the contract.
If the Order preparation period or delivery time is extended, the Seller reserves the possibility to contact the Customer to inform them of the reason for delays and the new planned delivery date.
Shipping time may be extended for Products requiring personalization at the Customer’s request. The Customer will be informed about the shipping time on the Product Page or when placing the Order.
When receiving a shipment with the Product from a courier or postal operator, where possible the Customer should verify with the carrier that the Product was delivered in full and without defects. We recommend checking the shipment in the presence of the courier and preparing a damage report; however, the lack of such a report does not limit the right to make a complaint.
Courier companies, postal operators, and companies servicing pick-up points have their own regulations regarding how the delivery service is performed (including with respect to possible complaints about delivery, the time and method of reporting possible shipment damage, and other material issues) – detailed information is available on the websites of the delivery companies. Please familiarize yourself with these conditions before choosing a delivery method.

§ 7. REVIEWS POSTED IN THE ONLINE STORE

Our Store, like many other e-commerce entities, collects reviews of Products. We strive to make this process as transparent as possible. We care about reliable reviews. Therefore, in this part of the Terms and Conditions, we explain what rules apply in our Store during the process of posting reviews and comments.

All Customer reviews regarding purchased Products in the Online Store are verified. The Online Store obtains reviews only from persons who have actually made a purchase.
After receiving the ordered Products, the Customer may be asked to voluntarily add a review about the purchased Product.
The Customer may add a review about Products using a dedicated link to post a review (sent by the Seller or an external company acting for the Seller).

4. As part of collecting reviews, the Seller cooperates with Judge.Me Ltd (registered address c/o Buckworths, 1-3 Worship Street, EC2A 2AB, London, United Kingdom, company number: 12157706). More information about processing of reviews by this entity can be found here: https://judge.me/terms.

By completing the review form, the Customer consents to publication of the subjective content contained therein regarding the purchased Product and to sharing personal data to the extent necessary to post the review. Depending on the adopted review mechanism, the Customer may be asked to provide a comment, number of stars (e.g., from 1 to 5), or indicate a satisfaction/dissatisfaction scale.
Reviews posted in the Online Store are not sponsored in any way, and their content does not affect the terms of future agreements concluded with the Seller.
As a rule, the Online Store posts all reviews, both positive and negative, provided that their content does not violate the provisions of the Terms and Conditions or applicable law.
Reviews posted in the Online Store are subject to verification as to whether they were prepared by Customers who actually purchased the Product.
In the case of Customers who receive an e-mail requesting a review, we ensure that such an e-mail is received only by persons who made a purchase and received the Product.

§ 8. PRODUCT COMPLAINT

We pay great attention to the quality of workmanship of our products. However, if you have any objections regarding the purchased goods – check how to easily submit a complaint with us.

A Customer who is a Consumer and an Entrepreneur–Consumer is entitled to submit a complaint regarding the purchased Product.
The Seller is liable for conformity of the performance with the contract and, in particular, is obliged to deliver to the Customer a Product free of defects and consistent with the concluded Sales Agreement. The Seller is not liable for lack of conformity of the Product with the Agreement to the extent specified in Article 43b(2) or (3) of the Act on consumer rights, if the Consumer was explicitly informed that a specific feature of the Product deviates from the conformity requirements and, at the latest at the moment of concluding the Sales Agreement, explicitly and separately accepted its features.
The Seller is liable for lack of conformity of the Product with the Agreement existing at the time of its delivery to the Consumer and revealed within 2 years from that moment, unless the Product’s shelf life is longer.
A complaint may be submitted by the Customer in any form. We encourage submitting the complaint using the communication methods available in point 1.3 of the Terms and Conditions.
In the event of lack of conformity of the Product with the Agreement, the Customer who is a Consumer and an Entrepreneur–Consumer is entitled to the rights specified in Chapter 5A of the Act on consumer rights (hereinafter: lack of conformity of goods with the contract).
In the event of lack of conformity of goods with the contract, the Consumer may request:

a) repair; or

b) replacement.

The Seller may replace the goods when the Consumer requests repair, or the Seller may repair the goods when the Consumer requests replacement, if bringing the goods into conformity with the contract in the manner chosen by the Consumer:

a) is impossible; or

b) would require excessive costs for the Seller.

If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the goods into conformity with the contract.
The Seller shall, at its own expense, repair or replace the goods within a reasonable time from the moment the Seller was informed by the Consumer about the lack of conformity of the goods with the contract. The Consumer is obliged to make the goods subject to repair or replacement available to the Seller. The Seller collects the goods at its own expense.

10. The Consumer is also entitled to submit a statement of price reduction or withdraw from the Sales Agreement when:

a) the Seller refused to bring the goods into conformity with the contract;

b) the Seller did not bring the goods into conformity with the contract;

c) the lack of conformity of the goods with the contract persists despite the Seller’s attempt to bring the goods into conformity with the contract;

d) the lack of conformity of the goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first requesting repair or replacement;

e) it is clear from the Seller’s statement or circumstances that the Seller will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer.

If the Consumer submits a statement of price reduction, the amounts due as a result of exercising this right will be refunded to the Customer no later than within 14 days from the date the Seller receives the Customer’s statement of price reduction. The refund will be made using the same payment method used by the Customer to pay for the goods, unless the Customer expressly agrees to another refund method.

12. If the Consumer exercises the right to withdraw from the contract in the situations referred to in Article 43e(1) of the Act on consumer rights, the Customer shall return the goods to the Seller without delay. All costs related to returning the goods in the circumstances indicated in the preceding sentence are borne by the Seller. The Seller shall refund the purchase price within 14 days from the date of receiving the goods or proof of their return.

13. The Seller is liable for lack of conformity of the goods with the contract existing at the time of delivery and revealed within 2 years from that moment. If lack of conformity is revealed within the above period, the Customer’s claims resulting from lack of conformity of the goods with the contract become time-barred in accordance with applicable law.

14. The Seller shall respond to the Customer’s complaint immediately, no later than within 14 days from the date of its receipt. Otherwise, it is deemed that the complaint has been accepted by the Seller.

15. It is recommended that the Customer include in the complaint description:

(1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect; (2) the requested method of bringing the Product into conformity with the Sales Agreement or a statement of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the person submitting the complaint (first and last name, correspondence address, phone number, e-mail address) – this will facilitate and speed up consideration of the complaint by the Seller. The requirements provided in the previous sentence are only a recommendation and do not affect the effectiveness of complaints submitted without the recommended description.

§ 9. OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS AND THE RULES OF ACCESS TO THESE PROCEDURES

We assume that in the event of a difference of opinion with the Customer, it is worth talking and striving for mutual agreement amicably. See how we can resolve a dispute.

Use of out-of-court methods of handling complaints and pursuing claims is voluntary. The provisions below are informational and do not constitute an obligation of the Seller to use out-of-court dispute resolution methods. The Seller’s statement of consent or refusal to participate in out-of-court consumer dispute resolution proceedings is submitted by the Seller on paper or another durable medium if, following the Consumer’s complaint, the dispute has not been resolved.
The rules for conducting proceedings for out-of-court consumer dispute resolution and entrepreneurs’ obligations in this regard are specified separately in legal provisions (including in particular the Act of 23 September 2016 on out-of-court consumer dispute resolution) or in regulations applied by relevant entities competent for consumer dispute resolution. Detailed information on the possibility for a Customer who is a Consumer to use out-of-court methods of handling complaints and pursuing claims, and the rules of access to these procedures, may be available at the offices and websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of the Trade Inspection, and in particular also at the following website of the Office of Competition and Consumer Protection https://polubowne.uokik.gov.pl. The President of the Office of Competition and Consumer Protection keeps a public register of entities authorized to conduct proceedings for out-of-court consumer dispute resolution.
A Customer who is a Consumer has the following exemplary possibilities of using out-of-court methods of handling complaints and pursuing claims:

a) The Customer is entitled to apply to the permanent consumer arbitration court referred to in Article 37 of the Act of 15 December 2000 on the Trade Inspection, with a motion to resolve a dispute arising from the concluded Sales Agreement.

b) The Customer may obtain free assistance in resolving a dispute between the Customer and the Seller, also using free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumers’ Federation, the Polish Consumers Association).

§ 10. RIGHT OF WITHDRAWAL (RETURNS)

We know that sometimes Consumers want to use the statutory right of return. We fully understand this. Check how quickly and without problems you can withdraw from a distance contract with us.

A Customer who is a Consumer, who concluded a distance contract or an off-premises contract, may withdraw from it without giving any reason and without incurring any costs, other than those provided for by law, within 14 days from the date of taking possession of the purchased Product. The provisions of this point of the Terms and Conditions also apply to an Entrepreneur–Consumer who declares that they exercise the right of withdrawal under the Act of 30 May 2014 on consumer rights, because they concluded an agreement directly related to their business activity, and the agreement is not of a professional nature for them.
To meet the deadline, it is sufficient for the Consumer or the Entrepreneur–Consumer to submit a statement to the Seller before the expiry of the deadline. The Consumer or the Entrepreneur–Consumer may submit any unequivocal statement informing of withdrawal from the Sales Agreement.
The statement of withdrawal from the Sales Agreement may be submitted using the withdrawal form template available under the content of the Terms and Conditions. The statement of withdrawal from the Agreement may be submitted in any form to the contact details indicated in § 1(3) of the Terms and Conditions; however, using the form will help us handle your matter faster.
The Consumer and the Entrepreneur–Consumer bear the cost of returning the Product independently (the cost of return shipment from the Consumer to the Seller).
The withdrawal period begins on the day the Products are taken into possession by the Consumer, the Entrepreneur–Consumer, or a third party indicated by them other than the carrier (proxy), and in the case of a Sales Agreement covering multiple products delivered separately, in batches, or in parts – from taking possession of the last product, batch, or part.
The Consumer and the Entrepreneur–Consumer are obliged to return the Product to the Seller without delay, no later than within 14 days from the day they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send the product before its expiry. The Consumer may return the product to the address: Dreamly Sp. z o.o., ul. Paniowicka 1A lok. 5, 54-107 Wrocław.
The Consumer and the Entrepreneur–Consumer should secure the returned Product in such a way that it is not damaged during transport.
In the event of effective withdrawal from a distance contract, the contract is deemed not concluded.
The Seller is obliged to promptly, no later than within 14 days from the date of receiving the Consumer’s or the Entrepreneur–Consumer’s statement of withdrawal, refund to the Consumer all payments made by them, including the costs of delivery of the Product (except for additional costs resulting from the Customer’s chosen delivery method other than the cheapest ordinary delivery method available in the Online Store). The Seller may withhold the refund until it receives the returned goods or the Customer provides proof of sending the parcel, depending on which occurs earlier.

10. If the Consumer or the Entrepreneur–Consumer exercises the statutory right of withdrawal, the Seller refunds the payment using the same payment method used by the Consumer, unless the Consumer expressly agreed to a different refund method that does not entail any costs for them.

11. If the Consumer or the Entrepreneur–Consumer exercises the statutory right of withdrawal, the Consumer or the Entrepreneur–Consumer is liable for any diminution in the value of the Product resulting from use of the Product in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the product, or due to improper product care or improper packaging of the product when returning it to the Seller. Liability of the Consumer or the Entrepreneur–Consumer may in particular include the inability to reintroduce the Product for sale as a full-value product, costs of reattaching tags and security elements, and costs of restoring the Product to a condition enabling its reintroduction for sale within the Online Store, including costs of product examination by a specialist and costs of removing defects found as a result of such examination (to the extent that such defects result from the Consumer’s use of the product in a manner exceeding what is necessary to establish its nature, characteristics, and functioning).

12. The statutory right of withdrawal does not apply to the Consumer and the Entrepreneur–Consumer in the following circumstances:

i. if the 14-day period for informing the Seller of the will to withdraw from the Sales Agreement is exceeded;

ii. in the situations referred to in Article 38 of the Act on consumer rights.

§ 11. INTELLECTUAL PROPERTY RIGHTS

In this part we indicate which intellectual property rights we protect on our website and which rules you must comply with.

All rights to the Online Store, and in particular economic copyrights, intellectual property rights to its name and internet domain, as well as to forms, legal documents, logos, trademarks, text, graphics, photos, and other content posted by the Seller belong to the Seller, and their use may take place only in a manner consistent with the Terms and Conditions.
It is prohibited to copy, reproduce, modify, duplicate, or disseminate any part of the Online Store, the Service, or their elements without the Seller’s prior written consent, except in cases expressly permitted by applicable law and these Terms and Conditions. The Seller may take steps, including in court proceedings, to protect its own interests and those of the Online Store’s Customers.
Rights to use, copy, and disseminate data available in the Online Store are subject to the provisions of the Act on copyright and related rights.
Use of Online Store data for commercial purposes may take place after prior notification to the Seller and obtaining the Seller’s written consent.

§ 12. PERSONAL DATA PROTECTION

Check how we protect your personal data.

The rules for personal data protection are set out in the document “Privacy Policy”.
The rules for the use of cookies on the Website are set out in the document “Cookie Policy”.

§ 13. PROVISIONS CONCERNING CUSTOMERS WHO ARE NOT CONSUMERS

If you shop in our store and you are not a Consumer – this part of the Terms and Conditions is addressed to you.

This section of the Terms and Conditions and the provisions contained therein apply exclusively to Customers who are not Consumers and who are not Entrepreneurs–Consumers.
Upon the Seller handing over the Product to the carrier, the benefits and burdens associated with the Product and the risk of accidental loss or damage of the Product pass to the Customer who is not a Consumer. In such a case, the Seller is not liable for loss, shortage, or damage of the Product arising from acceptance for transport until delivery to the Customer, nor for delay in transport of the shipment.
Pursuant to Article 558 § 1 of the Civil Code, the Seller’s liability under warranty for the Product towards a Customer who is not a Consumer or an Entrepreneur–Consumer is excluded.
Neither the Seller nor its employees, authorized representatives, and attorneys-in-fact are liable towards the Customer, its subcontractors, employees, authorized representatives, and/or attorneys-in-fact for any damages, including loss of profits, unless the damage was caused intentionally by them.
In any case where liability of the Seller, its employees, authorized representatives, and/or attorneys-in-fact is established, such liability towards a Customer who is not a Consumer, regardless of its legal basis, is limited – both within an individual claim and for all claims in total – to the amount of the Price paid and delivery costs under the last Sales Agreement, and covers only the actual damage incurred.
Any disputes arising between the Seller and a Customer who is not a Consumer shall be submitted to the court competent for the Seller’s registered office.
With respect to Customers who are not Consumers, the Seller may amend the Terms and Conditions at any time based on generally applicable legal provisions.

§ 14. LIMITATION AND MODERATION OF CONTENT POSTED BY CUSTOMERS

In accordance with the DSA and other mandatory provisions of law, we describe below the rules for posting Content and its possible moderation by the Seller.

Content posted on our website may not violate legal provisions or the provisions of the Terms and Conditions.
It is also prohibited via our website to:

a) advertise activity competitive to the Seller;

b) inform about activity, promotions, promote products or fundraising, without prior consent of the Seller;

c) publish content containing words deemed vulgar, inciting hatred, or any forms of violence;

d) publish content infringing personal rights of natural or legal persons, including the Seller;

e) publish content contrary to netiquette rules;

f) publish content duplicating content posted by the Seller, Customers, or Users;

g) publish content containing links or references to other websites or computer programs;

h) publish content aimed at changing the website code or seeking unauthorized access to its elements.

In the event of violation of the above rules for posting content on the website, the Seller reserves the right to moderate such content, including removal. The Seller may remove content only to the extent justified by law or by the provisions of these Terms and Conditions.
The Seller assesses content objectively and proportionately, with respect for legal provisions. Any moderation takes place with respect for fundamental values included in the Charter of Fundamental Rights, in particular freedom of expression, freedom, and pluralism.
Content assessment and moderation are not performed in an automated manner. Each moderation is performed by a designated employee of the Seller.
In the case of content moderation, the Seller will notify the person posting it about the moderation, if it has contact data enabling it (e.g., e-mail address).
Each author of moderated content has the right to appeal the Seller’s moderation decision within 6 months from receiving information about it. For this purpose, the author should reply to the message informing them about moderation or submit the appeal to the contact details indicated in § 3(3) of the Terms and Conditions.

§ 15. MECHANISMS FOR REPORTING ILLEGAL CONTENT AND THE METHOD OF HANDLING SUCH REPORTS

Any person visiting our website may report illegal content noticed there. Below we describe how such a report can be made and how we handle it.

If content is found on our website that the User or Customer considers illegal, they may report it, e.g., via the contact form or the Seller’s e-mail address indicated in § 1(3) of the Terms and Conditions.
In the report, we suggest indicating:

a) why you believe the content is illegal;

b) the location of the illegal content by describing where it is located on the website or providing the relevant URL code or the address of the page where the illegal content is located;

c) the first and last name or name and the e-mail address of the reporting person, except for reports concerning child sexual abuse, sexual exploitation of children, child pornography, grooming of children for sexual purposes, or related to one of the above offences;

d) a statement that the report is made in good faith and that the information contained in it is complete and accurate.

If the report contains electronic contact details, the Seller will send, without undue delay, a confirmation of receipt of the report.
If the report contains electronic contact details, after considering it, the Seller will inform the reporting entity of the outcome, provide justification, and indicate a possible appeal route.
Reports referred to in this section are handled in accordance with Article 16 of Regulation (EU) 2022/2065 (DSA).

§ 16. FINAL PROVISIONS

Version 1.0 of the Terms and Conditions enters into force on 05.02.2026.
The Terms and Conditions are available in Polish.
In matters not regulated by these Terms and Conditions, generally applicable provisions of law shall apply.
Unless mandatory provisions of law provide otherwise, Polish law shall be the governing law for resolving any disputes arising under these Terms and Conditions.
If mandatory provisions of the law of the Customer’s country of habitual residence provide conditions more favorable to the Customer than Polish law and these Terms and Conditions, the provisions of the law of the Customer’s country of habitual residence shall apply.
The Seller may amend the Terms and Conditions only for important reasons, in particular: changes in law, changes in payment or delivery methods, or changes/expansion of Store functionalities. The Online Store will inform Users of any changes by posting information on the Online Store website; for Users with an active Customer Account – by e-mail. Each person receiving the above message will be able to submit a statement terminating electronic service provision agreements (within no more than 14 days from receiving the message) performed on the basis of these Terms and Conditions. For Orders placed before the changes enter into force, the Terms and Conditions binding at the time the Order was placed apply.
Legal documents were prepared by Legitimate for Dreamly Sp. z o.o. and, like many other Contents on the website, are protected by copyright – please do not copy them.

Links to forms:

Contract Withdrawal Form
Product Complaint Form

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